Customer Service Specialist Jobs Openings in Gurgaon, Haryana, India
Name of the Position: Customer Service Specialist
No. of Posts: Has not been mentioned by the organization.
Employment Period: Permanent/Full-Time
Location– Gurgaon, Haryana (India)
Age Requirements– Has not been mentioned by the organization.
Salary Structures-: Has not been mentioned by the organization.
Paymentwall Inc. is currently looking for Customer Service Specialist at the location of Gurgaon, Haryana, India.
Essential Duties & Responsibilities:
- Providing assistance to customers.
- Maintaining customer satisfaction.
- Identifying sources of issues, trends and help to solve them.
- Answering and managing user inquiries and assist internal teams in resolving transaction-related issues.
- Working closely with the CRM Project Manager to provide information to create back-end tools to best facilitate responses to our customers and improve our customer service product.
- Providing suggestions to create tools that will provide reports to the rest of the Paymentwall team so they can best understand what is happening with the CRM processes.
- Identifying sources of issues and trends and report these clearly to responsible Paymentwall’s team using internal escalation flow (Internal requests) and/or fast communication channels (wechat) and/or team emails.
Required Skills/Experience from the Candidate:
- Exceptional professional Level of English skills.
- Must be creative, opinionated, proactive and ambitious.
- At least 1+ years of Internet experience.
- Experience with CRM systems would be an added advantage for the candidate.
How to Apply for Customer Service Specialist Jobs:
Interested candidates can visit the official link below in order to apply for the same position directly from there:
- Experience1-3 Years
- QualificationBachelor Degree
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