Customer Service Specialist Jobs in Delhi NCR

Job Overview

Customer Service Specialist Jobs Openings in Gurgaon, Haryana, India

Name of the Position: Customer Service Specialist

No. of Posts: Has not been mentioned by the organization.

Employment Period: Permanent/Full-Time

Location– Gurgaon, Haryana (India)

Age Requirements– Has not been mentioned by the organization.

Salary Structures-: Has not been mentioned by the organization.

Description:

Paymentwall Inc. is currently looking for Customer Service Specialist at the location of Gurgaon, Haryana, India.

Essential Duties & Responsibilities:

  • Providing assistance to customers.
  • Maintaining customer satisfaction.
  • Identifying sources of issues, trends and help to solve them.
  • Answering and managing user inquiries and assist internal teams in resolving transaction-related issues.
  • Working closely with the CRM Project Manager to provide information to create back-end tools to best facilitate responses to our customers and improve our customer service product.
  • Providing suggestions to create tools that will provide reports to the rest of the Paymentwall team so they can best understand what is happening with the CRM processes.
  • Identifying sources of issues and trends and report these clearly to responsible Paymentwall’s team using internal escalation flow (Internal requests) and/or fast communication channels (wechat) and/or team emails.

Required Skills/Experience from the Candidate:

  • Exceptional professional Level of English skills.
  • Must be creative, opinionated, proactive and ambitious.
  • At least 1+ years of Internet experience.
  • Experience with CRM systems would be an added advantage for the candidate.

Qualification Eligibility: 

Bachelor Degree.

How to Apply for Customer Service Specialist Jobs:

Interested candidates can visit the official link below in order to apply for the same position directly from there:

Click Here to Visit Official Site

 

Job Detail
  • Experience1-3 Years
  • GenderBoth
  • INDUSTRYOnline/Internet/E-Commerce
  • QualificationBachelor Degree
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